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Contact us if you would like to learn more about our Customer Support System and you can improve your business processes and productivity.
ContactsCustomer support systems
Our customer support system gives you many options to choose from - you can book space, track units, stay abreast of timetable updates, maintain logs of your transactions, monitor your shipping statistics and electronically receive and process invoices.
Freight Portal
Freight booking just became very easy.
Freight Portal
The Freight Portal is our brand new web-based booking management service that will make your booking process easier and quicker.
- The booking overview is managed by a dashboard at the top of the Manage page. In the dashboard you see an overview of the bookings on all your accounts.
- You have an excellent overview of your incoming unaccompanied units
or those standing on quay, ready to be picked up. - The Freight Portal has a custom built unique booking overview
where you can easily update your bookings directly in the search summary.
E-connect
E-connect is an online system-to-system service, providing you with booking and Track-n-Trace capabilities directly from your own system.
- You don’t repeat input – you only use your own routing/booking system to create/receive all messages.
- You can, by connecting a vehicle to one of our sailings, automatically send a booking request with an instant synchronous booking number confirmation directly from our system to yours, typically responding within a second or two.
- You can check timetables as well as route information and Shipping Intelligence online as often as you like directly in your own system.
Invoices
Handle your invoices with ease
E-invoice
e-Invoice is a very popular service used by many small and medium sized customers to receive invoices, credit notes and statements on our web site.
- Handle your invoices on a secure Internet site.
- Download a csv-file from your account with invoice details
- to be processed by your company’s financial system.
E-invoice Plus
E-Invoice Plus adds automatic processing of invoice information directly directly into your own system together with other supplier e-invoices.
- Integration of e-invoices through EDI in any format – XML, EDIFACT, ebXML, csv etc on ftp, oftp, oftp2 and Web Services.
- Reduces risk of human error during document handling.
- Reduced administration cost – one survey shows that with EDI, the average handling time for an invoice dropped from 18 to only 2 minutes.