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Contact us if you would like to learn more about our Customer Support System and you can improve your business processes and productivity.
ContactsCustomer support systems
Our customer support system gives you many options to choose from - you can book space, track units, stay abreast of timetable updates, maintain logs of your transactions, monitor your shipping statistics and electronically receive and process invoices.
Freight Portal
Freight booking just became very easy.
Extranet
The Extranet is a service that provides you with two valuable tools: Online Booking and Track-n-Trace.
- Reserve space on any Stena Line Freight route and obtain the booking reference number directly on to your screen. The service also tells you which departures have space available and lets you make new bookings or update existing bookings.
- Track-n-Trace lets you know where your freight units are. You can track them by entering the departure times, or by using the bookings, vehicle or reference numbers
- Extranet has many other key features that can make life so much easier, including year on year statistics.
E-connect
E-connect is an online system-to-system service, providing you with booking and Track-n-Trace capabilities directly from your own system.
- You don’t repeat input – you only use your own routing/booking system to create/receive all messages.
- You can, by connecting a vehicle to one of our sailings, automatically send a booking request with an instant synchronous booking number confirmation directly from our system to yours, typically responding within a second or two.
- You can check timetables as well as route information and Shipping Intelligence online as often as you like directly in your own system.
Invoices
Handle your invoices with ease
E-invoice
e-Invoice is a very popular service used by many small and medium sized customers to receive invoices, credit notes and statements on our web site.
- Handle your invoices on a secure Internet site.
- Download a csv-file from your account with invoice details
- to be processed by your company’s financial system.
E-invoice Plus
E-Invoice Plus adds automatic processing of invoice information directly directly into your own system together with other supplier e-invoices.
- Integration of e-invoices through EDI in any format – XML, EDIFACT, ebXML, csv etc on ftp, oftp, oftp2 and Web Services.
- Reduces risk of human error during document handling.
- Reduced administration cost – one survey shows that with EDI, the average handling time for an invoice dropped from 18 to only 2 minutes.