Is it possible to collect my unit outside opening hours?
It is possible in certain ports. Please contact our reservation office for more information. You will find the contact details to all offices here.
Is my cargo or unit insured when shipped?
For information about insurance we refer to our general terms in our Freight Facts publication or on our website here.
When is deadline for checking in or delivering cargo to the port?
It depends on which port you are shipping from. Please check information for the route in question here.
On which routes can containers be shipped?
Please look up the information under routes and ports. Here you will find details about which unit types the ships/routes are taking. Should you not find the information you are looking for, please contact our reservation office or your sales manager with us. You will find contact details here.
What is the collection time for trade cars?
It depends on the port. Please contact our reservations office for further information. You will find contact details for all reservation offices here.
What is the port’s closing time for general cargo?
Please check the time on the route pages, here. Here you can get more information about the port. Please contact our reservation office if you do not find the information you are looking for. You will find contact details for all reservation offices here.