Customs Clearance

Stena Line holds an Authorised Economic Operator (AEO) certificate in Sweden and Denmark, indicating that our role in the international supply chain is secure and that our customs controls and procedures are efficient and compliant.

The AEO status gives Stena Line’s customs clearance departments quicker access to certain implified customs procedures. The extensive experience we have with import and export in EU countries and Norway gives our customers optimum quality service. We handle declarations from all ports of entry and shipping companies. 

AEO logo
All business is carried out according to NSAB2000

Customs Clearance information

New VAT regulations in Norway from 1 January 2017, download the information here.

Denmark Office

For Customs Clearance solutions within Scandinavia (except for the route Karlskrona – Gdynia), please contact this office.

Stena Line Denmark A/S

Færgehavnsvej 10

DK-9900 Frederikshavn

Phone: +45 96 200 225
Fax: +45 98 42 27 50

Sweden Office

For Customs Clearance solutions on route Karlskrona – Gdynia, please contact this office.


Stena Line Scandinavia AB

Box 6047
SE-371 06 Lyckeby

Phone: +46 455 366 330
Fax: +46 455 244 99

Norway office

For customs clearance solutions to/from Norway please contact this office:

Stena Line Scandinavia AB
Knivsøveien 16
1788 Berg I Halden


Phone: +47 48 30 20 63


For further information and prices please contact Jørgen Højmark.

Freight and Customs Service Manager 
Jørgen Højmark

Mobile: +45 96 200 348
Phone: +45 28 88 33 48

Member of the Danish Freight Forwarders Association and the Nordic Association of Freight Forwarders. All services rendered are subject to the General Conditions of the Nordic Association of Freight Forwarders (NSAB 2015). As contracting party cf. § 3 B the conditions limits the freight forwarder’s liability for loss of, deterioration of, or damage to goods to SDR 8.33 per kilo and for delay to the amount of the freight, and for all other loss to SDR 100,000 in respect of each assignment (§ 21). As intermediary cf. § 3 C the freight forwarder’s liability is limited to SDR 50,000 in respect of each assignment and totally in the event of any one occurrence to SDR 500,000 (§ 24). For storage, the total liability is limited to SDR 500,000 for damage occurring in the same occasion (§ 25). Special attention is directed to the network clause (§ 2); claims against the freight forwarder are statute-barred after one year (§ 28); and the lien on goods (§ 14) applies to both current and previous claims.